Terms of service

1. Introduction

Welcome to ranasahib.com (“Platform”). By accessing or using this website, you agree to be bound by these Terms & Conditions along with all applicable policies.

If you do not agree, you must not use this platform.

2. Marketplace Model

ranasahib.com operates as a multi-brand marketplace.

  • ranasahib.com acts as a retailor for multiple authentic brands.

We do not manufacture products and are not responsible for:

  • Brand claims
  • Manufacturing defects beyond policy scope
  • Minor variations in design, fabric, or finishing

3. Order Acceptance & Processing

All orders are subject to acceptance and availability.

We reserve the right to:

  • Cancel or refuse any order
  • Request verification (ID, address, payment)
  • Cancel suspected fraudulent transactions

Orders may be cancelled due to:

  • Stock unavailability
  • Pricing errors
  • Payment failure
  • Fraud risk

4. Pricing & Payments

  • Prices may change without notice
  • Payment must be completed as per selected method

Customers may incur:

  • Bank charges
  • Currency conversion charges
  • Payment gateway fees

👉 These charges are non-refundable

5. Shipping & Delivery

  • Delivery timelines are estimates only
  • Delays may occur due to brands, courier services, customs, or external factors

👉 Delays are not valid grounds for refund or dispute

All shipping rules are governed by the Shipping Policy

6. Pre-Booking & Restock Orders

  • Some items are offered on pre-booking or restock basis
  • Dispatch timelines begin after stock becomes available

👉 Customers agree to these timelines at the time of order

7. Custom Stitching Services

All stitching orders are governed by:

👉 Important:

  • Stitched items are non-returnable, non-refundable, non-exchangeable
  • Final product may differ from catalog images
  • Measurements provided are final

ranasahib.com is not responsible for fit issues, styling differences, or fabric limitations

8. Product Representation

  • Images are for reference only
  • Color and appearance may vary

👉 Such differences are not considered defects

9. Returns, Exchange & Refunds

All returns, exchanges, and refunds are governed by:

👉 Approval is required and refund is not guaranteed

10. Customer Responsibility

Customers agree that:

  • Provided information is accurate
  • Policies are understood and accepted

Failure to comply may result in:

  • Order cancellation
  • Rejection of claims

11. Account & Security

Customers are responsible for maintaining account confidentiality. We are not liable for unauthorized access.

12. Third-Party Services

Shipping, stitching, and payment involve third parties. We are not responsible for third-party delays or failures.

13. Limitation of Liability

ranasahib.com shall not be liable for:

  • Indirect losses
  • Delays
  • Customer expectations
  • Brand-related issues

14. Dispute & Chargeback Policy

By placing an order, the customer agrees to contact ranasahib.com before initiating any dispute.

We may provide:

  • Order records
  • Tracking proof
  • Policy acceptance
  • Communication logs

👉 Disputes raised against policy will be fully defended

15. Customs & Duties

Customers are responsible for:

  • Customs duties
  • Import taxes

👉 These are non-refundable

16. Policy Integration

The following policies form part of these Terms:

👉 These policies are legally binding together

17. Policy Priority

In case of conflict, the specific policy shall prevail.

18. Policy Updates

We reserve the right to update policies at any time.

19. Acceptance

By placing an order, the customer confirms acceptance of all policies.